webinar "new approach to customer satisfaction"

We have organized on November 3, 2020, a webinar where we exposed a new approach to customer satisfaction

Step 1: Performing maturity and customer experience diagnostics by business line

• Step 2: Implementation of corrective action plans and short-term recommendations
• Stage 3: Coaching of teams until execution and assistance to deployment, with ownership at all hierarchical levels
• Step 4: Implementation of the mobile application for the control of the execution of standards and implementation of communication dashboards at all hierarchical levels
• Step 5: Animation of a community to share good practices and experience continuous improvement